Supply Chain Technology at its Best

In a rapidly globalised world, the importance of supply chains has become increasing obvious. Ensuring that perishable goods and time sensitive freights get to their destinations is imperative. Offering a solution to these logistical challenges are the team at MPO, the world’s only natively unified cloud platform for multi-party supply chain orchestration. Having earned the title of Most Influential Leader in Supply Chain Technology 2020 – USA in Corporate Vision’s Corporate Excellence Awards, we look more closely at the company to find out more.

Founded by Martin Verwijmeren and Paul Van Dongen, MPO started with a strong background in the supply chain industry. Both men had worked for impressive qualifications; Martin has a PhD in Distributed Systems for Integral Inventory Management and Paul holds a Master of Science degree in Industrial Engineering and Management Science and specializes in system architecture and software design.

The simple aim of MPO (a SaaS platform for Supply Chain Orchestration) was to allow businesses to better manage the needs of modern industry pressures and challenges, but the result has grown into a phenomenon all its own. Hundreds of manufacturers, distributors, retailers and logistics service providers now leverage this SaaS platform to offer their global customers greater service options, faster delivery, reliable performance, and lower costs.

With the rapid growth of the internet, Martin and Paul quickly realized the market landscape and supply chain were undergoing significant changes. As businesses expanded their markets internationally to meet growing customer demands, they also began outsourcing specialized services like manufacturing, distribution, and logistics. To stay competitive, businesses were forced to produce high-quality, diverse products at a lower cost and with faster and more delivery options. The technology of the time was far too rigid to meet these customer demands profitably, so businesses often had to choose between better customer service and lower operational costs.

The answer, as Martin and Paul saw it, was in the cloud. MPO is a cloud- based SaaS platform and an innovative technology that gives businesses the tools they need to rise to the challenge, and better manage their global multi-enterprise business networks. Instead of having to compromise on either customer service or operational costs, the MPO platform allows businesses to have it both ways and consistently deliver on the perfect order.

MPO has since become the backbone of support to some of the world’s leading brands. The platform empowers businesses to innovate and consistently deliver an outstanding customer experience, while maximizing operational excellence. It manages this effortlessly, with a focus on flexibility of operation and an infinitely configurable approach. There are no practical volume limits, which opens many opportunities for business development.

What the platform also offers is its own unique array of capabilities. Multi-Level Order Management, Multi-Leg Transportation Management, and Multi-Tier Inventory Management are just some of the options available to clients using the software. One of the more impressive features is the ability of MPO to optimize every customer order through   any stage of its lifecycle – from sourcing to fulfilment. Working under the title of “Customer Chain Control” this real-time, continuous optimization is based on each customer’s exact requirements, meaning that every customer order effectively gets its own “Micro Supply Chain”. This way, businesses can dynamically control costs and service level execution with unmatched precision and granularity.

Another area in which MPO excels is in its ability to provide supply chain visibility and control into all flows – inbound, outbound, reverse, and aftermarket – all on a single cloud platform. In short, this means
that businesses are able to more clearly see contextual insight into how decisions affect one another within the greater supply chain and allows them to be more strategic as a result.

Many businesses have begun to digitize. But ERPs and WMSs only offer partial supply chain visibility and do not allow businesses to master supply chain orchestration. The problem with this approach is that these efforts tend to lack the data model, dynamic business rules, and systems integration necessary for end-to-end visibility, collaboration, and optimization – the three essential components for multi-party supply chain orchestration.

The ability to provide such wide-ranging capabilities is one of MPO’s greatest strengths the platform’s ability to provide support with a Digital Control Tower and Supply Chain Visibility for multi-enterprise
networks, as well as order management, transportation management, reverse logistics and spare parts management all in one equation 
is what really sets this solution apart, elevating it to the next
level. The MPO platform remains the only one of its kind to use smart business rules and algorithms to process such broad considerations and constraints on a single platform. The platform also acts instantly, in the moment, and upon the latest network data.

In one of the most complex, demanding times the world has ever known, MPO ensures its customers remain competitive, innovative, and able to take advantage of any opportunity. MPO’s platform retains enough flexibility to optimize complex flows at every stage of fulfilment, under any condition. Leveraging the MPO platform, customers with complex, global supply chains have improved customer service, reduced costs, and achieved faster and more efficient supply chains.

Far from being merely a background function, the importance of supply chain management plays a pivotal role in defining the customer experience. It’s a consideration often ignored, but an opportunity not to be missed by businesses. Instead of focusing on the challenges, the team at MPO have created ways to work with the huge potential offered by globalization and networking. It’s a move that will not only benefit the customer, but the consumer and businesses as well. It’s this forward thinking that has ensured MPO has become an incredible success.

 

Company: MPO

Contact email: [email protected]

Website: www.mpo.com

Leading the Way in Clean Transportation Technology

The world of clean technology has grown massively in the past few years, with the need for humanity to change how it operates becoming ever more important. Few have been more successful in this endeavour than the Canadian Urban Transit Research & Innovation Consortium (CUTRIC). Recognized in Corporate Vision’s Corporate Excellence Awards as the Most Influential Leader in Clean Transportation Technology – 2020, we are delighted to be able to turn to the company’s CEO Josipa Petrunic to see how she earned this incredible accolade.

Many are just opening their eyes to the need to turn attention to cleaner technology, with the environment becoming an increasingly important issue to consider. That said, finding the organizations and businesses to support the development of this vital work is not always easy to come by.

Once a researcher in public policy, shaping electric car technologies and their adoption in Canada, we started our interview by asking Josipa Petrunic, Executive Director and CEO of CUTRIC, what led her down this path. In 2015, with the help of a volunteer Board of Directors of dedicated individuals from core agencies like Brampton Transit, Thales Canada, and the Canadian Urban Transit Association (CUTA), I launched CUTRIC to revolutionize public transit technologies across the country and deliver better shared mobility options to Canadians.”

From these humble beginnings, it has been possible for Josipa and her team to focus on spearheading, designing, and launching technology and commercialization projects that advance next-generation “low-carbon smart mobility” technologies across Canada. Josipa explains that “our vision is to make Canada a global leader in low-carbon smart mobility technologies across heavy-duty and light-duty platforms, including advanced transit buses, coaches, rail vehicles and non-revenue service cars and trucks owned and operated by public fleets. Our mission is to do this all through technology projects that commercialize great ideas through massive integration trials that monitor technology performance and help transit agencies and cities move towards large-scale procurements. These projects range from industry-led collaborative research with universities, through to large community-based business- to-business demonstration and integration trials that bring innovative design to Canada’s low-carbon smart mobility eco-system.”

The biggest challenge to this work is the difficulty of growing a low- carbon eco-system in a country based primarily on fossil fuel extraction. Fortunately, this industry has been growing on a global scale, and there are extraordinary opportunities for both the company and Canada at large in the foreseeable future.

Though CUTRIC’s mandate is deeply tied to public transportation, many of the company’s projects are based in the private sector, a unique collaboration that Josipa was keen to explain: “The taxpayer is already burdened with core social services to deliver, and technology innovation is not best pursued within the houses of government. Unless there is a profit to be made over the long-term, projects will not get off the ground. We see the private sector as taking a necessary leadership role in the fight against climate change, and as having the financing and profit-motivation to do so.”

In addition to their work in technology and commercialization, CUTRIC aims to address the hurdles society faces in using transit. She went on to explain the societal problems with public transport, and how removing this stigma could be a positive change in and of itself. “For too long, transit has been treated in North America as the mobility mode of last resort – something people are forced to use when they can’t afford a car. In our view, transit customers deserve better than that. We value the reputation of transit, and aim to make it the place to go to get around, to meet people, to commute faster and more comfortably than you can do in a car in all cases across all of Canada – from the dense urban centres of Toronto to the sparse rural areas of northern Saskatchewan and the North West Territories.”

All this work is undertaken for a range of core clients in a variety of industries. Each sector has its own contrasting demands and expectations, which can be clearly illustrated by comparing the needs of private industry with public transit agencies. While private industry expects long-term business opportunities to justify investment, public transit agencies need to see the improvement over the status quo that can be offered, especially when it comes to operational savings. CUTRIC assists by ensuring industry can make these investments, and that public agencies can measure and quantify the benefit.

With much of its work focused on development and innovation, it’s understandable that CUTRIC has had a number of challenges to face. “At times, we have faced failures in project development,” Josipa agrees, “but we have always emerged with long-term successes to boast, because of the dedication, commitment and loyalty to the cause by CUTRIC employees. Our employees are trusted to carry our brand, carry our message, present to diverse stakeholders, advocate for our initiatives and face criticism when it comes” Josipa notes, with a touch of pride that “CUTRIC is a place where people come to change the world.”

With such importance placed on employees, we thought we’d ask how the company is able to find such exceptional people to place in its employ. “Today, we look for talented and diverse individuals who we believe will add great value to the team,” Josipa explains. “We use a three-step hiring process that includes assignments, video interviews, and in-person presentations as part of the hiring process to ensure we have the right candidate for our team and to ensure that we can find those “unicorns” when we go hunting for them.”

Our interview turned to the future, with the need for action taken in the realm of climate change more urgent than ever before. Josipa explains that in several Canadian jurisdictions, provincial governments have opposed and continued to fight against climate action policies that could make a real difference to the crisis. “The result is that we face a challenging provincial landscape in terms of commitments to environmental action, and innovation investment in areas like electrification or automation of transit services. This has created investment delays and a perceived sense of uncertainty at times as to whether Canada is indeed ‘open for business’ in low-carbon technology innovation.”

Regardless, the company has big plans looking forward. The launch of the ACES Big Data Trust – ACES standing for Autonomous, Connected, Electric, Shared – will encourage the real-time collection and sharing of electric and hydrogen fuel cell electric bus data and charging system data across multiple jurisdictions. It’s the opportunity to access an enormous amount of data that can be fed into new designs and create better products in the future.

Our time with Josipa is now at an end, but we feel enlightened about her work and what her and her team are trying to do in a challenging climate. The need to act is ever more important, and any positive steps to making that happen should be applauded. Certainly, we think that Josipa, and the work of CUTRIC is sure to continue its incredible success.

Company: Canadian Urban Transit Research & Innovation Consortium (CUTRIC)

Contact: Josipa Petrunic, Executive Director & CEO

Website: www.cutric-crituc.org

The impact of smart technology on driving?

The impact of smart technology on driving

Technology continues to have a major impact on our everyday
lives, with new innovations constantly being introduced to make like ‘simpler’.  All industries strive to innovate, not least
the automotive industry that in recent years has seen the introduction of dash-cams,
key finders and in-car Bluetooth systems.

But, what might be next on the agenda for car tech?  These predictions below from Audi dealership Vindis offer some interesting
insight:

Self-driving cars

For a long time, we’ve been envisioning a world in which
cars will be able to drive around by themselves. This idea once seemed
futuristic and farfetched, but the tech is now being developed and tested by
leading automotive companies such as Audi. Similar to the idea behind inter-car
communication, self-driving cars are set to reduce the risk of human error on
the road. The result? A safer and more reliable way to travel. The Google
Self-Driving Car project was initiated in 2009 and has since been rebranded as Waymo. After ordering a Waymo on an app, a
self-driving car will pick you up and take you where you need to be — a journey
which promises to be both extremely safe and very comfortable. The idea behind
Waymo is that you can ‘ride with confidence’ and these vehicles have been
branded as ‘the most experienced drivers’. Embracing self-driving cars feels like
taking a leap of faith, but in the next few years, this tech is likely to feel
much more common place.

AR dashboard displays

Augmented reality dashboards will soon provide all the
information you could possibly need to enhance your driving experience. Giving
your dashboard a video-game aesthetic, AR displays will show any information
you need to know about the car itself. They will also give you other vital
information about the road, such as how quickly you’re approaching another car,
and how best to avoid collisions. 

Inter-car communication

Cars that are hooked up to the internet are now fairly
standard in the automotive world. Soon however, these internet-enabled cars
will have the ability to communicate with one another, transforming our driving
experience. Communication between cars will help prevent collisions, with
precision that human error has never before allowed us to achieve. Before a collision
can occur, the car-to-car communication system will foresee the accident and
alert the driver to the potential consequences. They will then be able to react
quickly and avoid catastrophe.

The world’s leading car manufacturers are currently using this
technology to develop fully autonomous models. Which leads us on to our next
smart technology…

3D gesture technology

Imagine changing gears or winding down your car windows with
a simple wave of your hand. Like magic, you will soon be able to control many
elements of your vehicle with mere gestures. As well as being futuristic and
fun, this tech is set to make driving easier and safer. Instead of jabbing at
buttons on the radio, or being tempted to reach out for your phone, you will
soon be able to point at the screen of your infotainment system to accept an
incoming call — a simple solution that means you’ll never have to take your
eyes off the road.

Full integration with phones and smart watches

We have already seen a huge integration between our cars and
our smart gadgets, and this trend is set to continue. Recent innovations have
seen car manufacturers such as Hyundai, pair up with the Android Wear app which
allows users to complete a number of commands from your smart watch. From your
watch you can start your engine remotely, lock your car’s doors, sound your
horn, and turn the headlights on and off.

What’s more, built-in integration with apps is set to become
more commonplace with new car models. Many models now integrate popular apps
into the infotainment system, making it look just like the usual screen on your
phone.

Automated parking systems

Finally, for those who are tired of searching for a parking
space to riskily squeeze into, let us introduce automated parking systems. Parktronic
systems that allow cars to find parking spaces and navigate to them already
exist, but with new infrastructure around automated parking systems forecasted,
the future looks bright for those who hate parking. This infrastructure will
allow passengers to drop off the car at the entrance to a garage, allowing it
to venture off and find its own parking space. And when you’re ready to be
reunited with your wheels? A simple tap on an app will signal to your car that
it’s time to journey back to the drop-off point.

Some of these innovations may seem straight out of science
fiction, but every day we are inching nearer to a world in which smart
technology drives cars by itself. It may take some getting used to, but our
future roads are set to be safer than ever!

Sources

https://www.petra.com/blog/what-is-smart-technology/

https://thewiredshopper.com/7-mind-blowing-smart-car-technologies-that-will-hit-the-road-soon

https://www.germanautolabs.com/blog/5-future-smart-car-technologies-youll-love

https://waymo.com/

eDriving Leads the Way in Fleet Safety

eDriving

Creating a safe working environment is no mean feat, and depends on eliminating unsafe work habits. Leading the way in strategic safety, eDriving has spent 25 years perfecting the crash-free culture®. Worthy winners of Corporate Vision’s award for Most Innovative Fleet Risk Management Specialists – 2020, we take a closer look at the firm and the excellent work that it does.

eDriving has spent the last quarter-decade at the forefront of modern technology. Established to provide organisations with every tool required to put safety first, the company has seen a great deal of change. Since the days of a paper and CD-based delivery format, eDriving has taken full advantage of the digital revolution by developing a highly secure, web-based platform and mobile app, available across 96 countries in 45 languages.

The heart of eDriving’s approach can be found in Virtual Risk Manager® (VRM), launched in 2002. This innovative risk management platform was the first of its kind, allowing multiple data sources to be integrated into one system to help identify a fleet’s most ‘at risk’ drivers. Through a closed-loop approach, VRM integrates collision, incident, telematics and licence endorsements into a single perspective, not only able to score this behaviour but identify those drivers most in need of coaching and training.

This naturally led to the development of another programme that could handle altering the behaviour of a driver after a journey. By combining eDriving’s patented risk management approach with the latest in vehicle smartphone telematics technology, proven change and risk reduction strategy, the company was able to provide a fully integrated driver risk management solution. Mentor by eDrivingSM was the result, a learning platform that delivers personalised insights to drivers after every trip, incorporating micro-learning and gamification elements to improve their driving.

Mentor uses the telematic sensors present in most iOS and Android smartphones to collect and analyse data on the driving behaviours most predictive of risk. Thanks to eDriving’s partnership with industry analytics leader FICO®, driver on-road performance can be converted into an individual FICO® Safe Driving Score. Mentor is also able to provide personalised insights to drivers after each trip, showing both positive and negative driving events as well as where they occurred. To help remediate risky behaviour, Mentor delivers interactive, engaging microtraining modules directly to the driver within the app. Designed to meet modern learning requirements, where learners are frequently overwhelmed, distracted and impatient, these videos follow the lead of YouTube videos, being 3-5 minutes long and focused on core topics.

With all these developments, the core aim of eDriving remains the development of a truly crashfree culture®. With 94% of all collisions caused by a driver’s attitude and behaviour behind the wheel, Mentor is designed not to dump information on a driver but to build in incremental change which allows them to understand their behaviour. Making the right choice when behind the wheel means fewer collisions, injuries and licence endorsements.

eDriving’s tremendous success is down to a number of factors, but first and foremost amongst them is the clear effectiveness of the system. It is what has drawn some of the world’s largest, and safest, fleets to partner up with the organisation. The first of its customers to commit to VRM was BT, who went on to launch one of Europe’s biggest driver risk reduction programmes. In the early 2000s, collisions and other incidents cost the business £25 million in direct losses, and 3-4x more indirectly. After 13 years, this rate had halved, with costs cut accordingly. This incredible transformation is typical of the positive impact that eDriving services have on drivers. Nestlé have witnessed a cut in claims frequency by more than half, with the average claim per vehicle cut by 76% after 14 years of VRM, while GSK India saw zero injury related incidents from 500 participants in the first year of a pilot programme, with the countrywide launch seeing a 40% reduction in lost-time injuries from road crashes.

The benefits of eDriving’s services are obvious, but do not just apply to the global fleets that it serves. The company is also able to help insurers to reduce their risk and liabilities through eDriving’s Risk Managed Insurance programmes, which in turn help customers to reduce their total cost of ownership. eDriving’s insurance partners are able to address the profitability issue from a different perspective, attacking the real issue of losses head-on. Risk Managed Insurance uses sophisticated techniques to identity the scope of the risk, going on to deploy state-of-the-art risk mitigation tools in order to reduce collisions, incidents, injuries and nearmisses. With clearly identified exposures and reduced losses, combined with accurate pricing, there is the potential to massively improve performance at the customer and portfolio level.

For these insurance partners, eDriving is a boon, as it improves profitability at the portfolio, business segment and customer levels. There is improved customer service, reduced claim and a dramatically deeper insight for insurance companies that doesn’t change the way in which legacy systems operate. Finally, eDriving partners with Fleet Management Companies and Telematics Service Partners to enable them to incorporate the unique portfolio of risk management solutions to give clients meaningful behavioural insights and actionable intelligence.

With such great success behind them, it will be of no surprise that eDriving still aims to improve the quality of driving across fleets worldwide. Q4 of 2019 saw the launch of an in-app Driver Vehicle Inspection Report, designed to guide drivers through a checklist inspection at the beginning and end of the day. Additionally, there was also the First Notice of Loss application that allows a driver to submit collision information and photos directly through Mentor to Fleet and Accident Management as well as Insurers in order to minimise “total claims cost”.

In 2020, the company is launching two new variations on its exceptional Mentor system, Mentor TSP and Mentor VISION. TSP is designed to help those organisations with existing telematics solutions to take advantage of Mentor’s patented, proven and award-winning driver improvement programme. Combining all relevant risk management data into one system, this launch takes place in Q1 of 2020. Mentor VISION, however, will add an inward and outward facing camera option to further enhance risk and claims management functionality of the Mentor eco-system that reacts to the FICO® Safe Driving Score behaviours triggered by the driver. The continued expansion of this programme across more countries, in more languages including Japanese and Mandarin, is key to the business’ growth worldwide.

The fleet industry is undergoing change at the moment, with people moving away from personally owned forms of transport towards mobility solutions that are consumed as a service. This change will clearly bring a requirement for more flexible risk management solutions to match a more flexible way of working. Smartphone technology is key to this, with its versatility. Mentor continues to be an excellent solution, needing no installation and having the ability to be used by any driver, in any vehicle, in any location.

Making the world of driving into a safer place, eDriving sets itself apart by its practical, adaptable way of thinking. The global nature of its reach demonstrates the need for fleets to have such a system in its arsenal, and what a difference it can make when adopted.

Contact Information:
Web Address: www.edriving.com
Email Address: [email protected]

The Impact Of Smart Technology On Driving?

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The Impact Of Smart Technology On Driving?

Technology continues to have a major impact on our everyday lives, with new innovations constantly being introduced to make life ‘simpler’.  All industries strive to innovate, not least the automotive industry that in recent years has seen the introduction of dash-cams, key finders and in-car Bluetooth systems.

But, what might be next on the agenda for car tech?  These predictions below from Audi dealership Vindis offer some interesting insight:


Self-driving cars

For a long time, we’ve been envisioning a world in which cars will be able to drive around by themselves. This idea once seemed futuristic and farfetched, but the tech is now being developed and tested by leading automotive companies such as Audi. Similar to the idea behind inter-car communication, self-driving cars are set to reduce the risk of human error on the road. The result? A safer and more reliable way to travel. The Google Self-Driving Car project was initiated in 2009 and has since been rebranded as Waymo. After ordering a Waymo on an app, a self-driving car will pick you up and take you where you need to be — a journey which promises to be both extremely safe and very comfortable. The idea behind Waymo is that you can ‘ride with confidence’ and these vehicles have been branded as ‘the most experienced drivers’. Embracing self-driving cars feels like taking a leap of faith, but in the next few years, this tech is likely to feel much more common place.


AR dashboard displays

Augmented reality dashboards will soon provide all the information you could possibly need to enhance your driving experience. Giving your dashboard a video-game aesthetic, AR displays will show any information you need to know about the car itself. They will also give you other vital information about the road, such as how quickly you’re approaching another car, and how best to avoid collisions. 


Inter-car communication

Cars that are hooked up to the internet are now fairly standard in the automotive world. Soon however, these internet-enabled cars will have the ability to communicate with one another, transforming our driving experience. Communication between cars will help prevent collisions, with precision that human error has never before allowed us to achieve. Before a collision can occur, the car-to-car communication system will foresee the accident and alert the driver to the potential consequences. They will then be able to react quickly and avoid catastrophe.

The world’s leading car manufacturers are currently using this technology to develop fully autonomous models. Which leads us on to our next smart technology…


3D gesture technology

Imagine changing gears or winding down your car windows with a simple wave of your hand. Like magic, you will soon be able to control many elements of your vehicle with mere gestures. As well as being futuristic and fun, this tech is set to make driving easier and safer. Instead of jabbing at buttons on the radio, or being tempted to reach out for your phone, you will soon be able to point at the screen of your infotainment system to accept an incoming call — a simple solution that means you’ll never have to take your eyes off the road.


Full integration with phones and smart watches

We have already seen a huge integration between our cars and our smart gadgets, and this trend is set to continue. Recent innovations have seen car manufacturers such as Hyundai, pair up with the Android Wear app which allows users to complete a number of commands from your smart watch. From your watch you can start your engine remotely, lock your car’s doors, sound your horn, and turn the headlights on and off.

What’s more, built-in integration with apps is set to become more commonplace with new car models. Many models now integrate popular apps into the infotainment system, making it look just like the usual screen on your phone.


Automated parking systems

Finally, for those who are tired of searching for a parking space to riskily squeeze into, let us introduce automated parking systems. Parktronic systems that allow cars to find parking spaces and navigate to them already exist, but with new infrastructure around automated parking systems forecasted, the future looks bright for those who hate parking. This infrastructure will allow passengers to drop off the car at the entrance to a garage, allowing it to venture off and find its own parking space. And when you’re ready to be reunited with your wheels? A simple tap on an app will signal to your car that it’s time to journey back to the drop-off point.

Some of these innovations may seem straight out of science fiction, but every day we are inching nearer to a world in which smart technology drives cars by itself. It may take some getting used to, but our future roads are set to be safer than ever!

Aiming To Improve Overall Patient Outcomes And Experiences

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OncoBeta GmbH are a privately held medical device company, specializing in the development and commercialization of state-of-the-art, innovative therapies utilizing epidermal radioisotope applications. Following their success in CV’s Corporate Excellence Awards 2019, we profiled the firm and caught up with Shannon Brown who provided us with a detailed glimpse into the innerworkings of the award-winning company.


Since their inception, OncoBeta GmbH have concentrated on an epidermal radioisotope therapy called the Rhenium-SCT® (Skin Cancer Therapy), targeting non-melanoma skin cancers. OncoBeta GmbH’s primary goal is to offer an effective, customized and non-invasive treatment, independent of tumor size, severity and localization. In addition to this, the company also aims to provide a fast, painless, single treatment, with no side effects and aesthetic results.

Rhenium-SCT® is a specialized state-of-the-art therapy utilizing the radioisotope Rhenium-188, a beta-emitter which in this case is used for the treatment of basal and squamous cell carcinomas of the skin. Going into further detail, Shannon begins by informing us more about Rhenium-SCT® and the medical working principle of using this particular therapy.

“The global incidence of non-melanoma skin cancers has been drastically increasing over the past few decades. Depending on the source, it is estimated that there are over five million non-melanoma skin cancer cases reported globally each year.”

“The medical working principle of the Rhenium-SCT® or epidermal radioisotope therapy is based on the local direct cell-killing effect of the beta-radiation, which triggers both the localized destruction of cancer cells and local reactions of the immune system of the body to repair itself.”

Today, OncoBeta GmbH is helping to redefine patient experiences, patient outcomes, patient expectations, while redefining the approach to treating non-melanocytic skin cancer (NMSC), one of the most common cancers. Patients who suffer from NMSCs are often left with standard care options, which are either painful, non-aesthetically desired, or are invasive procedures in nature. OncoBeta GmbH is part of the story trying to rectify this, as Shannon explains.

“With our therapeutic for NMSC – the Rhenium-SCT®, OncoBeta GmbH has a scalable, highly effective, clinically proven and desirable solution for NMSC patients, that improves overall patient outcomes and experiences. Scientifically, OncoBeta GmbH’s Rhenium-SCT® harnesses the radioisotope Rhenium-188 for clinical purposes in a safe, stable, and repeatable manner. Our manufacturing process, logistics network, and innovative approach to matching patient needs with our supply base are well defined. Overall, we are ensuring scalability and patient access to our therapeutic solution, ensuring patients a better future.”

Working behind the scenes to deliver these award-winning therapy treatments, are the dedicated, passionate and hard-working team which forms the backbone of OncoBeta GmbH.

When discussing the internal culture, Shannon is keen to highlight the significant role the team plays in the overall success of the company.

“Our highly dedicated team plays a large role in our success. The team works relentlessly to improve our treatment and to increase our current therapeutic portfolio, while constantly striving to develop additional non-invasive therapies in the areas of
dermatology and oncology for patients in need.”

Looking ahead to what the future holds for the company, the team at OncoBeta GmbH will continue to deliver their exceptional services, especially following their recent success in Corporate Vision’s Corporate Excellence Awards 2019 where they were righteously awarded the accolade Most Compassionate Skin Cancer Therapy Provider 2019. Bringing the interview to a close, Shannon signs off by revealing the future plans for the Rhenium-SCT®, as well as the industry challenges the team at OncoBeta GmbH are currently facing and how they hope to overcome them.

“The Rhenium-SCT® is presently available in Germany, Italy, Australia and South Africa. We anticipate expansionary activities in other European/ Non-European countries such as: France, United Kingdom, Spain, Austria, Switzerland, Scandinavian Countries, Canada, United States, SE Asia and Brazil scheduled over the next 2-3 years.

“OncoBeta GmbH is fighting from inside the healthcare apparatus to offer a better alternative for those suffering with NMSCs. This means being highly active in the NMSC therapeutic community, exchanging in dialogues to change the perspectives of clinicians, exchanging in dialogues to change clinicians minds about standard care and exchanging in dialogue to open up referral chains to other therapeutic alternatives, such as the Rhenium-SCT®. This is the fight of all innovations in the marketplace, to challenge the status quo. This is our biggest challenge, but one worth pursuing with the patient’s perspective always in mind.”

Company: OncoBeta GmbH

Web Address: www.oncobeta.com

Best Logistics & Industrial Recruitment Agency – Wales

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Recruitment Solutions Ltd is a growing South Wales-based recruitment company with over 20 years’ experience in the recruitment sector. We profile the firm to find out more about the range of services it has to offer.

Established in 1999, Recruitment Solutions is dedicated to increasing its clients’ productivity through people and have developed an advanced system of tools and expertise for recruiting highly qualified people that are well-suited to a client’s particular needs and environment.
The firm’s own staff are committed, driven and ambitious. Based in South Wales, they can supply temporary workers across South Wales and into England. Additionally, the firm’s professional services division operate UK wide to ensure it meets the exact needs of its clients wherever they may be based.
Collaborating with clients, Recruitment Solutions strive to match workers to client requirements, varying between temporary work placements, contractor work, temporary to
permanent work arrangements and permanent placements. The team constantly seek to work fairly and ethically with their clients, staff, the workers that they supply, the company’s shareholders and within the communities which Recruitment Solutions operates. This approach ensures excellence for every client that works alongside this dynamic and innovative firm.

Overall, Recruitment Solutions believes that having a recruitment partner is of paramount importance to every business success. As such, the team aim to be that partner to their clients and seek to deliver businesses with the human resource solution that best befits their business need, tailoring our approach to each individual client. The firm’s staff listen, respond to the clients’ needs, and aspire to build relationships which are long lasting, and this will remain their ongoing focus over the years to come.

CONTACT DETAILS:

Company: Recruitment Solutions Ltd

Contact: Jamie Williams

Website: www.rswltd.co.uk

Network Rail, World Bank, Duke Energy, SNC Lavalin, Melbourne Airports and Transurban to present ‘Risk Management in Practice’ at Sword GRC Global Conference Series

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Sword GRC, a supplier of specialist risk, compliance and governance solutions, has announced the Customer Speakers for its Global Conference series this year. Already attracting record numbers, the series starts in Washington DC on 24th & 25th September 2019 in the Hyatt Regency Reston, followed by the London Conference on 17th October 2019, at The Dorchester Hotel. The third and final conference date is 12th November at The Grand Hyatt, Melbourne. The conferences are open to all risk practitioners and consultants and will host senior directors and executive speakers from high profile industry customers including; Network Rail in the UK, Duke Energy, SNC Lavalin and World Bank in the US, and Melbourne Airports and Transurban in Australia. The customer representatives complement the line-up of keynote speakers who will be presenting their own personal and insightful experiences of risk in business and everyday life. Delegates will also have the opportunity to network with colleagues and discuss ideas and best practice at the events.

Keith Ricketts, Vice President of Global Marketing at Sword GRC said; “We have seen a record number of registrations for our Global Conferences, which demonstrates how important risk is becoming on the boardroom agenda. As well as inspiring speakers from business and the military world, we are delighted to welcome our customer speakers – senior practitioners and directors from some of the leading companies in engineering, utilities, construction, financial services and infrastructure.

“They will share a wealth of expertise and experience of working on high profile, large scale projects, presenting how they manage corporate and operational risk across their organisations. We hope that their insights will inspire attendees to take back learnings and the innovations and apply them in their own working practices.”

Notable speakers at the events also include Lynn Brewer, most widely known for being an Enron Whistleblower and the CEO and Founder of The Integrity Institute®, who will be presenting at the US Conference. The UK event will host two celebrated prize-winning authors from the military and corporate world. John Nichol, ex-Royal Air Force, presenter and best-selling author of ‘Tornado Down’, and Caspar Berry, entrepreneur and professional poker player. Prize winning author, comedian and artist, Vietnamese-born Australian Anh Do, will be sharing his life-changing experience of overcoming risk and adversity with the audience at the Melbourne event.

For more information, and to register for your place, please visit: Sword GRC Conferences

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Customer Service in the Automotive Industry

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We just aren’t a country that embraces positivity — until now. Good service has always something we associated with America, where often things go over the top. But, here in the UK, our service has often been nothing shy of disappointing, so much so, Michelin-starred chef Michel Roux Jr. voiced his opinion. The tv-personality noted how the service here in the UK is “surly, slapdash, and dreadful.”

But why is customer service so important? For the likes of Roux Jr., who undeniably delivers cuisine at the highest level in the world, an understanding of the significance of customer satisfaction is prevalent. However, for smaller businesses, it must be noted that retaining customers is considerably cheaper than gaining new ones and more profitable — returning customers are likely to spend 67 per cent more.

But, it isn’t just the financial implications that businesses will experience, their reputation can take a serious knock along the way if their level of service drops by the wayside. The 16-24 age bracket have become particularly synonymous for posting reviews on Trip Advisor when things don’t quite meet their expectations — one-third of the demographic suggesting they would be posting a review online if they received poor customer service.

Research has found that £12 billion is lost each and every year in the UK thanks to shoddy customer service. However, since 2010 the UK has begun to establish itself as a major world player in terms of customer satisfaction. The Zendesk’s Customer Service Benchmark world rankings places the United Kingdom fourth, with a rating of 96.2%.

Despite the fact customer service is vital in all purchases, it’s arguably most important with expensive ones, such as a car. After a house, a car is most likely going to be the most expensive purchase you ever make. It’s a rare occasion that someone would go out in the morning time, on a whim, and come home with a new set of wheels. A study has found that the average car buyer spends around 14 hours researching online, reading reviews and visiting dealers’ websites before making their decision.

Here with Lookers Mercedes, who sell the Mercedes Gle, we assess customer service in the automotive industry.

Stage 1 — Digital
The journey to buying a new car, as we’ve previously mentioned, no longer starts on a Saturday morning when you pull up at the show room, it started weeks before at home, online. Right from the word go, when the customer lands on the website and makes that initial interaction, their experience can mould their end decision.

Most businesses will now use (AI) Artificial Intelligence to track a potential customer’s journey through their website, so they can send through a pop up asking, “is there anything we can help you with today?”. Once the potential lead responds, they get linked through to a member of staff and the ball is set in motion.

Thanks to the use of technology, the customer service experience is being extended beyond the four walls of the showroom. As the automotive industry knows two-thirds of decisions are made online, they can no longer depend on their salesman using their relentless charm to guarantee each and every sale, as the lead may never come through the door. Instead, the initial ‘meet and greet’ is carried out in the comfort of your own home.

Stage 2 — On the day
Creating an emotional connection with the customer is a crucial aspect part of the process, yet one that too often gets skimmed over these days. A report carried out by We Are DMA concluded that car dealerships that are able to connect with customers on a personal level are gaining the strongest levels of engagement. The technical jargon that in the past may have been able to completely mind boggle a customer because they were unaware as to what it meant, is now readily available for their access online. Harley Davidson’s John Russell notes, “the more you engage with customers the clearer things become and the easier it is to determine what you should be doing.” By speaking to the customer on a level of mutual understanding, both dealer and buyer are benefiting.

Respondents, when asked what determined their favourite car brand, ranked quality as the highest with 45%, however, one third pointed to the company being friendly, helpful and welcoming. Despite the fact the journey may start online, 59% still bought their most recent car in a dealership, meaning a focus on the development on the customer service at those initial two stages of contact will prove detrimental in the ultimate success.

A similar study carried out by Maritz Research which quizzed customers on their automotive purchasing experience discovered that just under 75% of customers were satisfied overall with the service they received. Similarly, the vast majority rated their dealings with the sales department as the most important aspect.

Stage 3 — Down the line
Signing for the car is by no means the end of the process; this is just the beginning, particularly if this is the first time the customer has bought this brand or from this dealership. This is where customer service needs to excel, and the quality of the product can really shine. In reality, the odds are stacked against a car going through its lifespan without some form of issue.

If it does, great, however, it still needs a regular service, and for a dealership, it is all about ensuring the customer comes to you. This is when the digital aspect can prove its worth once again. By providing customers with details online of simple things like changing the oil the honesty that is ranked so highly by the customer is installed. However, by also suggesting how much easier it would be to drop it in, grab a coffee and have it done by one of your fully-fledged mechanics, you are catering for every customer need. A dealership runs the risk of the customer not getting an oil change, but they’ll develop a love for a brand and return when replacements are due.

In terms of going above and beyond in regard to after sales care, Audi have recently shown how it can be done. The revolutionary Audi Cam offers customers the chance to see exactly what is happening to their car whilst it is in the garage, as one of the members of their service department will walk round with a selfie camera, showing the various alterations that are being made.

Customer service goes a long way in presenting the brand image, mission, and furthermore the values of your company. Although you might be fully aware of why you are in business, the customer may not, therefore, showing them through the experience which they receive from the interaction with your staff is crucial.

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Looking after employees, on and off the road

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For employers in any sector, finding top talent to grow a business is never easy, but for a variety of reasons it is becoming even more difficult for those seeking to recruit and retain experienced HGV or other fleet drivers. Robin Woodbridge explores how companies can invest in supporting staff to help drive recruitment and staff retention. 

Whilst some companies prioritise searching for a candidate who is the complete package, others look for individual traits such as cultural fit, efficiency and keenness to learn. With unemployment levels at a record low, employees have more choices than ever. This makes for an extremely competitive job market and increases the need for good recruitment and retention strategies, not least within the transport and logistics sector.

Transport for London’s proposed Direct Vision Standard (DVS), which is designed to improve road safety for Heavy Goods Vehicles (HGVs), has helped to push welfare up the corporate agenda. From October 2020, the new standard states that every lorry over 12 tonnes will require a permit to enter the capital. By controlling HGV movements in this way, added protection is granted to vulnerable road uses and pedestrians. Whilst issuing permits is a step in the right direction for other road users, more needs to be done to improve the welfare of HGV drivers themselves.

Long-term investment in people

Despite efforts to recruit more women, the transport and logistics sector is still very male-dominated – 78% of workers in the sector are men. Many are likely to suffer from the effects of prolonged sitting, tiredness, and long/non-traditional working hours. It is unsurprising in the current climate, that the sector scores relatively unfavourably for work–life balance and there has been a rise in the number of drivers reporting mental health issues.

Whilst there are obviously a variety of reasons for these health issues, a lack of access to basic facilities while on the road or making deliveries can be challenging for drivers. For example, on arrival at a business park, whilst queuing for their slot at dispatch and receipt, they may find there is a distinct lack of restrooms and other facilities. This can make drivers feel unwelcome and some report feeling that they are treated like second-class citizens.

For a growing number of employers in the sector, this situation is no longer acceptable, and they take the view that if they are going to look after the welfare of their own drivers, they also need to cater for others delivering goods to their depots. At a time when many businesses are focusing more on their corporate social responsibility, taking action to improve facilities for their own and other drivers can help to enhance their employer brand.

Concerns surrounding ageing drivers and the worsening skills shortage have added to the growing sense of urgency among employers, prompting them to take driver welfare even more seriously. Whilst park security is important, firms increasingly want to give the same level of care and facilities to inbound drivers, as currently exist for their outbound fleet. Forward-thinking developers of business parks are also helping to raise the bar by ensuring the highest standards of welfare are built into properties and the park environment at design stage.

When moving to a new site or choosing a location for a new depot or distribution centre, many logistics firms have recognised that adopting a more sustainable mindset can bring real commercial benefits; helping them to attract and retain skilled drivers.

Building sustainable communities

As acquiring land in the UK becomes more difficult, there is an increased focus on the longevity of industrial property. Options such as building above regulations are regarded as positive investments that tenants expect and value. Parks owned by a central property company that has a vested interested in maintaining the buildings and upgrading them regularly, is bound to provide better facilities for tenants, regardless of the length of their tenure.

When building or upgrading business parks, developers are allocating more space and resource to welfare facilities than ever before. As well as creating more restrooms and shower room facilities, greater thought is given to ensuring there is plenty of daylight and making room for driver-friendly facilities such as lockers, a canteen and even an onsite gym.

The next phase of development at Prologis RFI DIRFT III is set to address the key issues of driver welfare from the outset. As well as restrooms, washrooms, and cooking facilities, secure HGV parking for 300 vehicles is to be embedded as part of the centralised park facilities. A further scheme at Prologis Park Marston Gate Milton Keynes, which is subject to planning permission, is promising to raise the bar further by creating a well-equipped workspace and lorry park facilities, which exceed standards previously seen in the sector.

Leading from the front

By investing in this way, developers and owners of logistics property have the power to help their tenants to make the best decisions, not only for their workforce, but for the industry as a whole.

Once regarded as an additional cost, employers in the transport and logistics sector now recognise that investing in driver welfare can deliver commercial value. By teaming up with property companies with a long-term interest in the sector, they can differentiate their brand and be better placed to attract and retain skilled workers in the future.

Robin Woodbridge is head of capital deployment at Prologis in the UK, specialising in the development of welfare for logistics firms and other businesses.

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IT Firm S9 Tech Releases Industry Leading Software to Revolutionise Customs Duty and VAT collection

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With specialist experience in custom software development, S9 Tech has announced the release of a unique and market leading SaaS product to revolutionise custom duty payment collections. The brand new dedicated website found at https://dutiesetc.com/ showcases its business potential and exactly how it is implemented.

The Duties etc. solution was developed to calculate and collect VAT and duties for cross-border shipping, specifically for the E-Commerce and B2C customers, where the charges are calculated on day zero, and a payment notification is sent to the final consignee via email and text. This speeds up the process of clearance at destination and avoids creating bottle necks for the final mile delivery division.

CEO Bibiana Fernandez said “We are proud that Duties etc. can save businesses, time, money and hassle with an intuitive stand-alone system or quick and efficient integration with current operating systems. Access to simply priced import duty calculations helps to streamline their existing processes and creates an efficient supply chain that improves customer experience.”

Nearly every shipment that crosses an international border is subject to custom duty and taxes. Every country determines the assessment of import and export duties and taxes differently. With the implications of Brexit still looming, the requirement to provide accurate product classification has never been more important. Similarly, the growth of Ecommerce has led to overseas purchases growing at exponential rates and consumers often want (and need) to calculate their expected total landed costs before purchase.

Duties etc. is used by a variety of cross-border business, providing thousands of calculations and classifications to customers, brokers, retailers and logistics & freight carriers in over 108 countries around the world. Duties etc. will automatically calculate duties and taxes for every order being shipped. Seamlessly integrating with existing front or back-end systems, the Duties etc. system will inform customers with daily SMS and email reminders of the charges to be paid or I.D numbers and ID image which needs to be uploaded before services can be fulfilled. Duties etc. will integrate with any ecommerce back-end system and allow retailers to know exactly how much duty they need to be charging customers. This allows clear, transparent costing and quick and easy payments.


Duty Calculator
Alongside the global launch, S9 Tech has created a free tool which is used to calculate import duty & taxes for 108 destinations worldwide. The calculator provides thousands of calculations and classifications to customers, brokers, retailers and logistics carriers. S9 Tech has created general access to this tool for 3 free calculations.


Duties etc. on Trial
Duties etc. has already been trialled with a number of freight and Retail businesses in the UK, USA, Thailand, Israel, Indonesia and Turkey to name a few. The results have been exceptional:

“The deployment was quick, smooth and successful. Customers are very happy with the new platform and payment rates have increased from 25% to 80% in the first week of launching!”
David Lattore, Deputy Director, Aramex, Switzerland.


Benefits.
Improved transit times.
Reduced back logs at destination.
Reduced clearance and storage cost losses.
International duty calculator for over 108 countries cross-border.
Improved cash flow due to the money being paid directly into client bank account.
Ability to request, collect and feedback info such as ID image, ID number, confirmation of name and address in local language as part of various customs regulations.
Emails, SMS and their reminders are configured as customer wishes
Local and multiple trusted payment gateways for fast and secure payment
Reduced personnel due to the automatic nature of the process and the follow up.
Efficient and improved supply chain that substantially improves the customer experience.
Flexible, fast and scalable implementation
PCI DSS & GDPR compliant

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Jump start your career: A guide to the jobs you can do using your car

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If you’re hoping to change careers in the New Year, there are a vast number of opportunities available to you if you own a car. Whilst many of us use our vehicles simply to get from A to B, not everyone uses their car for leisure purposes. For some, owning a vehicle is the key to earning money and achieving career success. To demonstrate the different career opportunities available to drivers, we’ve teamed up with Grange vehicles, retailers of used Land Rover and other prestige models:

1.      Become a Plumber

The UK is currently experiencing a record shortage of skilled plumbers and other tradesmen. The trade association warned last year that the skills gap is driving up wages, which is squeezing many businesses already facing high material costs – your country may need you, and you can run your business from your own vehicle, or van. You’ll require a particular set of skills and industry recognised qualifications, but once you have them under your belt, you can run the basis of your business from your vehicle – you’ll need your vehicle to get you from job to job.

Total Jobs lists the average salary for a qualified plumber at around £31,787.

2.      Become a Driving Instructor

During April and June 2017, there were 546,608 theory tests taken and 485,148 practical driving tests conducted, showing an increase of 7.6% respectively on the previous year, and a 49.2% pass rate. If the level of tests continues to show growth, it’s likely that driving instructors will continue to be needed to meet demand. As of 30th June 2017, there were 39,373 approved driving instructors across the UK. You’ll require qualifications to run a driving school from your vehicle, and especially for car driving lessons, your vehicle will require dual control modifications.

Totaljobs lists the average salary of a driving instructor at around £42,500.

3.      Become a Painter and Decorator

We are an interior design loving nation – did you know that Brits decorate their homes over 40 times on average during their lives? As trends come and go each year, a painter and decorator is likely to always have work on with home improvement projects typically taking around 18 days to finish. You’ll most likely need a larger vehicle, such as a van or 4×4 where the seats can be put down as you will need ladders and a pasting table if you are going to offer wallpaper services, in addition to your other tools and equipment.

The average salary for a painter and decorator is listed as around £26,000, with Hampshire noted as the highest paying area for jobs of this type.

4.      Become a Courier

The UK delivery system has experienced growth in recent years.  In 2014, it was reported that parcel couriers had delivered and handled over 1.7 billion parcels domestically in the UK. In a recent report, it was estimated that DPD averages around 1.6 million parcel deliveries per week! Parcelforce average around 70 million per annum, Yodel 135 million per annum, Hermes 190 million per annum and Royal Mail a huge 826 million parcels per annum.

With the rise in next day and same day deliveries, there is an evident demand for more delivery drivers. With 87% of Brits reportedly either sent or received a parcel in the six months leading up to July 2017, a career as a courier is one that is likely to keep you very busy – and of course, you can run it from the comfort of your own vehicle, whether that’s a van, small car or 4×4.

According to Total Jobs, the average salary for a delivery driver starts at around £21,000.

5.      Become an Uber Driver

Uber is now a globally successful business available in more than 700 cities all over the world. Last year, the service acquired over 40 million active monthly users, and with over 20 million rides in London alone since 2012, growth is expected to continue. There are currently over 1.5 million Uber drivers worldwide to which 25,000 of those were registered to London alone. Whilst you will need to outlay some initial costs for a private hire licence and to ensure you vehicle is road worthy, alongside the appropriate insurance – the return could be worth it in the long run.

It is estimated that the average Uber driver can expect earnings of £15 per hour after the 20-25% service fee.

To check out Total Jobs’ Salary Calculator click HERE.

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